Diploma of Business

If you are ready to take your business skills to the next level, ICAE’s Diploma of Business is the course for you. To compete in the global, fast-past world of commerce, you need the most up-to-date skills. In this course, you’ll learn the skills and develop the knowledge to perform in roles including executive officer, program consultant and program coordinator. Specifically, you’ll be developing skills in:

• Managing meetings effectively to ensure the productivity of your team and your organisation is maintained, your goals are being achieved, and that required business functions are identified and acted upon
• Managing human resource services, to identify, recruit and manage the greatest asset of most businesses – it’s staff
• Identifying and evaluating marketing opportunities, so that your products and services address emerging and current market demand, and that your message to customers is on point
• Implementing continuous improvement, to ensure your business processes are efficient, effective and profitable
• Managing risk effectively to shield your business
• Managing your own personal work priorities and professional development, to ensure that you have a strategy to keep improving and refining your skills and knowledge post-qualification, and throughout your career
• Managing operational plans, to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans.
• Developing and managing quality customer service practices, to ensure you have the capacity to effectively and successfully consult with colleagues and customers, develop policies and procedures for quality service provision, and manage the delivery of customer service.